Support Level 5 (16-20 points)

Leading with Support Excellence

Congratulations on getting your act together! Your assessment indicates your organisation is at Level 5 in the Support dimension of accessibility maturity. Delivering equitable experience is just how things should be done. It is part of business as usual and great to see it embedded in your organisations internal and external activities. This represents the highest level of support sophistication.

Organisations at this level:

• Operate exemplary feedback systems that drive continuous improvement
• Provide accommodation processes that are efficient and effective
• Maintain exceptional accessibility expertise throughout support functions
• Support influential disability employee resource groups that shape organisational culture
• Influence industry practices by sharing support methodologies and success stories

Sustaining Excellence

To maintain your leadership position:

• Revisit your support programs regularly, or talk to us about specific aspects
• Continue to innovate in support processes as needs evolve
• Share your support strategies and success with other organisations
• Don’t let yourselves become complacent – keep working on it

Your organisation demonstrates exceptional accessibility support maturity. The path forward involves refining these systems while expanding their reach and influence. By sharing this expertise, you can help raise standards for accessibility support throughout the digital community.