Support Level 4 (12-15 points)

Advanced Accessibility Support

Your assessment indicates your organisation is at Level 4 in the Support dimension of accessibility maturity. The customer-facing website has a dedicated accessibility help section with frequently asked questions (FAQ) or help topics. Tools and processes are in place to facilitate requests for employee accommodations. This shows your support systems are well-developed and effective.

Organisations at this level typically:

• Maintain highly effective, well-publicised channels for accessibility feedback
• Have streamlined, responsive accommodation processes with exceptional outcomes
• Employ comprehensively trained staff who can address a wide range of accessibility needs
• Support thriving disability employee resource groups with executive sponsorship
• Provide consistent, high-quality support experiences across all touchpoints

Key Opportunities

To advance to the highest level of support maturity:

• Streamline your feedback and complaints system and ensure it is demonstrably understood internally and externally
• Ensure hiring managers have access to disability awareness training
• Enhance proactive identification and resolution of potential issues
• Develop expertise in emerging accessibility support needs
• Empower disability employee resource groups to influence organisational decisions
• Share effective support practices with industry partners and community

You’ve successfully crossed the line from being tactical and are more strategic in your approach. Now is the time to build on your successes and to embed your accessible support achievements so they become business as usual.