Support Level 2 (4-7 points)

Developing Your Accessibility Support

Your assessment indicates your organisation is at Level 2 in the Support dimension of accessibility maturity. Plans are in place to provide basic information about accessibility support to customers and employees, but there has been limited execution. This shows you’ve begun establishing support systems but still have significant room for development.

Organisations at this level typically:

• Have basic feedback mechanisms for accessibility issues, though they may not be well-publicised
• Have initial accommodation procedures, though they may lack consistency
• Have some staff with accessibility knowledge, but not comprehensive training
• May have early-stage disability employee resource groups or networks
• Have begun to address disparity between internal and external support experiences

Key Opportunities

To develop more mature accessibility support:

• Refine your customer feedback channels to accommodate accessibility feedback
• Make disability awareness training a regular offering in your organisation
• Develop disability accommodation policies with clear procedures
• Expand accessibility training for customer-facing and HR staff
• Establish formal disability employee resource groups with formal support
• Work toward more consistent support experiences across touchpoints

You’ve laid the groundwork for accessibility support. Now you can focus on enhancing these initial systems to provide more consistent and effective assistance.