Support Level 1 (0-3 points)

Beginning Your Support Journey

Your assessment indicates your organisation is at Level 1 in the Support dimension of accessibility maturity. No effort has been made or only isolated efforts have been identified. This suggests that accessibility support structures for both customers and employees are not yet established.

Organisations at this level typically:

• Lack formal processes for handling accessibility-related feedback or complaints
• Have minimal or no defined procedures for employee accommodation requests
• Have limited or no staff trained to handle accessibility support inquiries
• Often don’t have disability-focused employee resource groups
• Provide inconsistent support experiences for internal and external stakeholders

Key Opportunities

To develop more mature accessibility support:

• Put some basic customer contact channels in place specifically for people with disability
• Start a discussion about what might be needed to support employees with disability
• Look to provide disability awareness training in your organisation
• Begin training key staff to respond to accessibility inquiries
• Consider starting a disability employee resource group

Effective support systems are crucial for both customers and employees. Your assessment shows you’re ready to begin building these important structures.