Level 4 Maturity Result

Optimising Accessibility Throughout Your Organisation

Based on your assessment, your organisation is at Level 4 of digital accessibility maturity. You’ve stopped reacting and have started setting the agenda on your terms. Accessibility is becoming part of your identity. There are still opportunities for further growth.

Organisations at Level 4 typically:

• Have comprehensive accessibility policies and processes embedded across the organisation
• Include accessibility considerations and testing by default in all digital initiatives from inception to release
• Have put tools and processes in place to facilitate requests for employee accommodations
• Have broad staff expertise and awareness of accessibility requirements
• Engage regularly with users with disabilities for testing and feedback with documented processes
• Work with suppliers and partners to improve their accessibility practices

Key Areas for Improvement

To progress toward the highest level of maturity, focus on:

• Developing metrics and KPIs to ensure ICT accessibility processes are being followed at all levels
• Ensuring your bug tracking system includes accessibility
• Putting processes in place to track and evaluate accessibility training and identify gaps
• Budgeting properly for accessibility when planning in all areas
• Putting penalties in place for failure by vendors to meet contractual obligations around accessibility
• Ensuring that employee support for digital accessibility and disability inclusion is a performance issue and is monitored like any other employment issue

Your organisation demonstrates advanced accessibility practices. Now is the time to build on your successes and to embed your accessibility achievements so they become business as usual.