ICT Process Level 4 (12-15 points)

Advanced Accessibility Processes

Your assessment indicates your organisation is at Level 4 in the ICT Process dimension of accessibility maturity. Design, Developer, and Content accessibility checklists exist. Documented processes are in place for triaging and prioritizing accessibility issues and address customer-reported feedback on accessibility. User research is regularly undertaken. This shows your development processes increasingly integrating accessibility.

Organisations at this level typically:

• Are embedding accessibility throughout the entire development lifecycle
• Conduct comprehensive accessibility testing with sophisticated methodologies
• Implement rigorous accessibility sign-off requirements across all projects
• Employ skilled technical accessibility experts who guide development teams
• Regularly involve diverse users with disabilities in structured testing processes

Key Opportunities

To advance to the highest level of process maturity:

• Develop metrics to ensure the processes are being adhered to
• Ensure the bug tracking system includes accessibility
• Ensure that updates to digital products are checked for accessibility before release
• Innovative your testing approaches to anticipate emerging needs
• Establish user research programs that effectively inform product development

Your organization demonstrates strong accessibility integration in development. The path forward involves refining these processes while driving innovation and excellence.