ICT Process Level 2 (4-7 points)

Developing Your Accessibility Processes

Your assessment indicates your organisation is at Level 2 in the ICT Process dimension of accessibility maturity. Design style guides include accessibility considerations and WCAG is becoming a requirement. This shows you’ve begun integrating accessibility into your development processes but still have significant room for growth.

Organisations at this level typically:

• Have started integrating accessibility in some phases of development
• Conduct accessibility testing, though perhaps inconsistently
• Have introduced some accessibility checkpoints in project workflows
• Have identified staff with basic accessibility skills
• May occasionally involve users with disabilities in testing

Key Opportunities

To develop more mature ICT processes:

• Implement more consistent and comprehensive accessibility testing
• Undertake technical audits to see how accessible your digital products are – think about adding this a development requirement
• Annotate design work with accessibility requirements to give engineers a clear guide as to what is expected from them
• Extend accessibility integration to all phases of the development lifecycle
• Formalise accessibility sign-off requirements in project milestones
• Explore options for including users with disabilities in testing

You’ve made initial progress integrating accessibility into your processes. Now you can focus on expanding and strengthening these practices throughout your development lifecycle.