Communications Level 3 (8-11 points)

Established Accessible Communications

Your assessment indicates your organisation is at Level 3 in the Communications dimension of accessibility maturity. Communications materials are becoming more accessible, though accessibility is far from the default. There are plans to put processes in place though they have still to appear. Training is being provided to equip staff with the necessary skills. This shows you’ve established more substantial practices but still have opportunities for enhancement.

Organisations at this level typically:

• Consider accessibility in most communications
• Are establishing processes and tools for creating accessible content
• Have estbalished feedback channels for reporting accessibility issues
• Have a clear and comprehensive accessibility statement that is easy to find
• Use accessible templates for most common communications

Key Opportunities

To enhance your accessible communications:

• Develop a comprehensive set of accessible document templates (e.g. Word, PowerPoint) and ensure Tye are consistently used
• Integrate accessibility into style guides and branding guidelines
• Treat internal communications with the same level of importance as external communications in terms of accessibility
• Apply accessibility consistently across all forms of communication
• Optimise processes and tools for better accessibility delivery and effectiveness
• Refine feedback processes to ensure prompt responses and effective follow-up action

You’ve built solid accessible communication practices. Your next steps involve ensuring these practices are consistent, efficient, and integrated across all communications.