Communications Level 2 (4-7 points)

Developing Your Accessible Communications

Your assessment indicates your organisation is at Level 2 in the Communications dimension of accessibility maturity. There is activity, but it is still uncoordinated and barely resourced. Enthusiasm has no policy backing though the right noises are being made. This shows you’ve begun incorporating accessibility in communications but still have significant room for growth.

Organisations at this level typically:

• Have begun to consider accessibility in some communications
• Use a few processes and tools to support accessible content creation, but not consistently
• May have basic channels for accessibility issues
• Have a simple accessibility statement that could be improved
• Are in the early stages of developing accessible communication templates

Key Opportunities

To develop more accessible communications:

• Expand accessibility practices more consistently across all communications
• Reduce reliance on a few experts or enthusiastic individuals by helping team members develop accessibility skills
• Update your website’s accessibility statement to highlight accessibility features while being upfront about limitations
• Develop standardised processes and tools for creating accessible content
• Improve feedback mechanisms to ensure they’re effective and responsive
• Create a library of accessible templates for common communications

You’ve made initial progress in accessible communications. Now you can focus on expanding and strengthening these practices to reach all audiences more effectively.