Communications Level 1 (0-3 points)

Beginning Your Accessible Communications Journey

Your assessment indicates your organisation is at Level 1 in the Communications dimension of accessibility maturity. No work on accessibility is happening or if it is it is isolated, uncoordinated and not valued by the organisation as a whole. There may though be some awareness or discussion going on among some staff. Some of the team may be making small improvements in isolation. This suggests that accessibility is not yet consistently integrated into your communications processes and content.

Organisations at this level typically:

• Have little to no focus on accessibility in internal and external communications
• Lack defined processes and tools for producing accessible communications
• Have limited ways for people to provide feedback on accessibility issues
• Likely do not have an accessibility statement published on their website
• Use few accessible templates for communications, or use them inconsistently

Leveling up in communications

To develop more accessible communications:

• Encourage conversations about accessible communications and look for opportunities to improve accessible communications
• Start including basic accessibility considerations in key communications and content
• Begin creating processes to ensure content is delivered in an accessible way
• Publish a basic accessibility statement on your website
• Begin to develop accessible templates for common communication types and channels

Accessible communications are essential for reaching all audiences effectively. Your assessment shows you’re ready to begin building more inclusive communication practices.