Knowledge and Skills Level 5 (16-20 points)

Leading with Knowledge Excellence

Congratulations! Your assessment indicates your organisation is at Level 5 in the Knowledge and Skills dimension of accessibility maturity. Having a skilled and knowledgeable workforce on digital accessibility is just how things should be done. It is part of business as usual and great to see it embedded in your organisations day-to-day activities. This represents the highest level of expertise and knowledge management.

Organisations at this level:

• Have exceptional accessibility knowledge distributed throughout the organisation
• Maintain accessibility requirements as standard in all relevant job descriptions
• Provide exemplary accessibility training from onboarding throughout employment
• Offer industry-leading role-specific training that drives innovation

Sustaining Excellence

To maintain your leadership position:

• Continue to evolve your practices as accessibility standards and best practices evolve
• Share your training methods and learning development strategies with the wider community
• Contribute to the field by publishing insights and presenting at industry events
• Develop the next generation of accessibility experts through advanced programs
• Regularly review your organisation’s skills and training offerings — or contact us for tailored support

Your organisation demonstrates exceptional knowledge maturity. Don’t let yourselves become complacent – keep working on it. By sharing this expertise, you can help raise accessibility knowledge standards throughout the broader community.

Knowledge and Skills Level 4 (12-15 points)

Advanced Accessibility Expertise

Your assessment indicates your organisation is at Level 4 in the Knowledge and Skills dimension of accessibility maturity. Accessibility and digital inclusion training is well-established. Training is available to all new staff as required, refreshed on an agreed frequency, and included in professional development plans. This shows your organisation has developed strong, widespread accessibility knowledge.

Organisations at this level typically:

• Have strong, wide-spread accessibility expertise across the organisation
• Include accessibility requirements in most job descriptions
• Regularly evaluate accessibility performance across teams, roles and functions
• Provide comprehensive accessibility training as part of onboarding process
• Offer advanced, role-specific training tailored to individuals roles

Key Opportunities

To advance to the highest level of knowledge and skills maturity:

• Set up systems to track training completion, effectively and areas for improvement
• Regularly review training outcomes and gather team feedback to make sure training is effective and relevant
• Use insights to update training materials and resources and offer targeted support when needed
• Ensure all learning platforms are fully accessible to all team members
• Consistently include accessibility requirements in all relevant job descriptions
• Provide comprehensive onboarding training and regular refresher sessions
• Create advanced learning pathways to support ongoing accessibility skill development

Your organization demonstrates strong accessibility knowledge. The path forward involves refining this expertise while developing deeper specialization and broader distribution of skills.

Knowledge and Skills Level 3 (8-11 points)

Established Accessibility Expertise

Your assessment indicates your organisation is at Level 3 in the Knowledge and Skills dimension of accessibility maturity. Training is being made available to more people without them having to push for it. Role-based training plans are under development. This shows you’ve established more substantial knowledge but still have opportunities for deeper expertise.

Organisations at this level typically:

• Have well-established accessibility knowledge across multiple teams
• Consitently include accessibility in job descriptions where relevant
• Have started to include accessibility criteria in performance evaluations for key roles
• Provide accessibility training as part of onboarding
• Offer role-specific accessibility training for various roles and functions
• Fully integrate accessibility into broader inclusion and diversity training

Key Opportunities

To enhance your accessibility knowledge and skills:

• Position accessibility subject matter experts in key teams to provide support and training
• Run accessibility knowledge and skills assessments to find out what team members know and identify areas of improvement
• Consistently include accessibility in job descriptions across relevant roles and functions
• Expand onboarding programs to cover accessibility more comprehensively
• Expand role-specific training to include more advanced topics
• Promote participation in accessibility events and conferences to build awareness and expertise

You’ve built solid organizational knowledge. Your next steps involve deepening this expertise and ensuring it’s consistently distributed throughout your organization.

Knowledge and Skills Level 2 (4-7 points)

Developing Your Accessibility Expertise

Your assessment indicates your organisation is at Level 2 in the Knowledge and Skills dimension of accessibility maturity. Some training is provided but it is not coordinated and has to be requested by individual staff or teams, and in any case there is no expectation that accessibility training will be undertaken. Knowledge and skills have not been properly assessed though there is an understanding that this might be a good idea. This shows you’ve begun developing accessibility knowledge but still have significant room for growth.

Organisations at this level typically:

• Have pockets of accessibility knowledge, often concentrated in specific teams or roles
• Have started including accessibility requirements in some job descriptions
• Are starting to consider accessibility in performance evaluations
• Provide some basic accessibility information as part of onboarding
• Offer limited, role-based accessibility training
• Are starting to integrate accessibility into broader inclusion and diversity training

Key Opportunities

To develop stronger accessibility knowledge and skills:

• Build basic accessibility awareness more consistently across your organisation
• Make role-based accessibility training available to team members who want it. Ensure team members know they can request training
• Start a central hub where team members can easily access and share accessibility resources
• Formalise accessibility requirements in job descriptions for relevant roles
• Consider incorporating accessibility components in onboarding
• Strengthen accessibility’s presence in broader inclusion initiatives

You’ve made initial progress in building organizational knowledge. Now you can focus on expanding and formalizing these efforts to develop deeper expertise.

Knowledge and Skills Level 1 (0-3 points)

Beginning Your Knowledge Journey

Your assessment indicates your organisation is at Level 1 in the Knowledge and Skills dimension of accessibility maturity. While you might think nothing is happening, there may be some awareness or discussion going on among some staff. This suggests that accessibility expertise is not yet developed within your organisation.

Organisations at this level typically:

• Have limited accessibility knowledge and skills across the organisation
• Have not considered adding accessibility requirements to job descriptions
• Do not include accessibility in team member performance expectations
• Do not offer accessibility training for new or existing team members
• Have not integrated accessibility into broader inclusion or diversity training

Key Opportunities

To develop stronger accessibility knowledge and skills:

• Start building basic accessibility awareness across teams
• Share basic training materials to introduce essential accessibility concepts
• Identify key roles that should include accessibility responsibilities
• Start including accessibility into diversity, equity and inclusion conversations

Developing organizational knowledge is foundational for accessibility success. Your assessment shows you’re ready to begin building this crucial expertise.